BeyondTrust Support 2.2.10-181eeec Icon

BeyondTrust Support

Bomgar Corporation Business
2.7
80 Ratings
266K+
Downloads
2.2.10-181eeec
version
Jul 13, 2023
release date
6.3 MB
file size
Free
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What's New

New issue submission option to request a support session.

Bug fixes.

About BeyondTrust Support Android App

You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. Once connected to a Remote Support Representative, you can securely chat and receive support from the Representative by allowing them to view your screen, view your mobile devices system information, and share your live camera feed.

Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
BeyondTrust InSight – Extend your representative’s vision by streaming live video.
Chat – Chat back and forth with your representative.

Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and support sites with trusted CA-signed certificates.

The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to support your users, please contact BeyondTrust Support for other options.

BeyondTrust Support users can optionally approve the use of an Accessibility Service to allow a Representative to further support and manage their device. When starting a Support Session, the app may request that the Support Accessibility Service be enabled in order to grant the connected Remote Support Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.

Other Information:

Requires Android:
Android 4.0.3+
Other Sources:

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This version of BeyondTrust Support Android App comes with one universal variant which will work on all the Android devices.

Variant
101057
(Jul 13, 2023)
Architecture
arm64-v8a armeabi-v7a mips x86 x86_64
Minimum OS
Android 4.0.3+
Screen DPI
nodpi (all screens)
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