First version of Call Center Info App - A new series about learning different topics with your smartphone this is about call centers
A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.
Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls.
Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services.
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