What's New
• Account based customized reports
• Bug fixes for reported issues
About Customer Portal (CP) Android App
CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.
Key Features/benefits
• Charts for Volume Trending and SLA trending and productivity
• Engagement management – Issue management, MOM, escalations, customer feedback
• Team charter, roles and responsibilities, training plan and tracker
• Provides role based access at the various engagement levels
• Seamlessly integrates and pulls data from other business applications
• Visibility to real time information, status and health of the engagement
• Business decisions powered through the readily available volume & SLA trending and productivity reports
• Transparent metrics reporting and process management
• Helps improve customer satisfaction due to timely reporting and communication
Other Information:
Download
This version of Customer Portal (CP) Android App comes with one universal variant which will work on all the Android devices.
All Versions
If you are looking to download other versions of Customer Portal (CP) Android App, We have 2 versions in our database. Please select one of them below to download.
