Freshservice 7.7 Icon

Freshservice

Freshworks Inc Business
3.1
106 Ratings
248K+
Downloads
7.7
version
Aug 28, 2023
release date
34.6 MB
file size
Free
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What's New

- Bug fixes and enhancements

About Freshservice Android App

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management


Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.

Other Information:

Requires Android:
Android 5.0+
Other Sources:

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This version of Freshservice Android App comes with one universal variant which will work on all the Android devices.

Variant
126
(Aug 28, 2023)
Architecture
arm64-v8a armeabi-v7a x86 x86_64
Minimum OS
Android 5.0+
Screen DPI
nodpi (all screens)
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