Mobile workplace for an agent. The client is able to handle incoming voice contacts with no access to PC and desk phone. Contact types supported: Voice over IP (SIP)
Agent features:
Login / Logout
Ready / Not Ready
Not Ready Reason Code
Answer / Release
Hold / Retrieve
Forward Call
Requirements:
Need to have Avaya Aura Offsite Agent setup configured and working.
This version of MERA.MobileAgent Android App comes with one universal variant which will work on all the Android devices.
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