Enterprise Service Management 2023.05.01 Icon

Enterprise Service Management

Micro Focus Software Inc. Business
4.4
3 Ratings
79K+
Downloads
2023.05.01
version
Apr 17, 2024
release date
31.4 MB
file size
Free
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What's New

- If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app.

- Fixes some entity form issues.

About Enterprise Service Management Android App

The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.





Via Service Portal mode, end-users can:



Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants




Via agent mode, agent users can:



Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location




For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes



https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes





IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

Other Information:

Requires Android:
Android 9.0+
Other Sources:

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This version of Enterprise Service Management Android App comes with one universal variant which will work on all the Android devices.

Variant
139
(Apr 17, 2024)
Architecture
arm64-v8a armeabi-v7a x86 x86_64
Minimum OS
Android 9.0+
Screen DPI
nodpi (all screens)
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