Vodafone NPS 3.9.3 Icon

Vodafone NPS

Medallia, Inc. Business
0
0 Ratings
31K+
Downloads
3.9.3
version
Apr 02, 2024
release date
33.0 MB
file size
Free
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What's New

While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"

About Vodafone NPS Android App

Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts

The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.

Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

Other Information:

Package Name:
Requires Android:
Android 5.0+
Other Sources:

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This version of Vodafone NPS Android App comes with one universal variant which will work on all the Android devices.

Variant
1675
(Apr 02, 2024)
Architecture
arm64-v8a armeabi-v7a x86 x86_64
Minimum OS
Android 5.0+
Screen DPI
nodpi (all screens)
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